We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), and PayPal. All transactions are securely processed.
The best way to track your order is by logging into your account on our website. Once logged in, navigate to your 'Order History' or 'My Orders' section. You should see an option or link to 'Track Order' or view the tracking number directly next to your recent order. Clicking this will typically provide the tracking number and a direct link to the courier's website for detailed updates.
We offer a [e.g., 30-day] return policy for most items, provided they are in their original, unused condition with all tags attached. Some exclusions may apply, such as final sale items or personalized products. Please visit our "Returns & Exchanges" page for detailed information.
Yes, we ship to many countries worldwide! Shipping costs and delivery times vary depending on the destination. You can get an estimate during checkout by entering your shipping address. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.
Finding the perfect fit is key to loving your new jewelry! Here’s how you can determine the best size: Rings: We provide a detailed ring sizing guide on our website which you can find often on the product page itself. This guide will show you how to measure your finger accurately or compare with an existing ring. Our rings are generally listed in [e.g., US standard sizes, or specify if you use diameter/circumference]. Necklaces: Necklace lengths are specified on each product page (e.g., 16 inches, 18 inches, adjustable from X to Y inches). We often include a visual guide or model photo to show how different lengths typically sit. Consider where you'd like the pendant to fall. Bracelets: For bracelets, measure your wrist circumference just below the wrist bone where you'd normally wear it. We recommend adding about [e.g., 0.5 to 1 inch or 1 to 2.5 cm] to your wrist measurement for a comfortable fit, depending on the style. Specific sizing recommendations for each bracelet can be found on its product page. General Tips: Many of our pieces, especially necklaces and some bracelets, feature extender chains for adjustable sizing. Always check the "Product Details" or "Sizing" tab on the product page for specific measurements and guidance. If you're still unsure or between sizes, please don't hesitate to contact our customer support. We're happy to help you find the perfect fit!
We process orders quickly to ensure prompt delivery. If you need to change or cancel your order, please contact our customer support team as soon as possible at support@soleviah.com. While we cannot guarantee changes once an order is processed, we will do our best to assist you.
We sincerely apologize if you received a damaged or incorrect item. Please contact our customer support team within 2 days of receiving your order with your order number and photos of the issue. We will work swiftly to resolve the problem, offering a replacement, exchange, or refund as appropriate.
If you have a discount code or gift card, you can apply it during the checkout process. Look for a field labeled "Discount Code," "Promo Code," or "Gift Card" and enter your code there. The discount will be applied to your order total before payment.
We are committed to quality craftsmanship and ethical sourcing. Information about where specific products are made and the materials used can typically be found on the individual product pages under "Details" or "Specifications." If you have further questions about a particular item, feel free to reach out to us.
