Privacy Policy for Soleviah
Effective Date: May 23, 2025
Last Updated: May 23, 2025
Soleviah respects and protects your privacy. The following is our policy regarding data collection, usage, and protection.
1. Who We Are
Soleviah (“we”, “us”, “our”) operates soleviah.com. Contact us at:
Email: support@soleviah.com
2. Information We Collect
We collect your information in the following circumstances:
2.1 Personal Information
Registration and Order Information
Name, address, contact information, email address provided during registration or order placement
Purpose: Order processing, account creation, customer service
2.2 Payment Information
Payment Processing Data
Processed only by third-party payment platforms (such as Stripe/PayPal). We do not directly store your payment information
Purpose: Transaction processing (handled by PCI-compliant processors)
2.3 Website Usage Data
Behavioral Analytics
IP address, browser type, access time, page dwell time, and other behavioral data
Purpose: Website experience optimization, traffic analysis
2.4 Cookies
Site Functionality and Analytics
Used for site functionality, shopping cart management, and advertising analysis. Users can disable through browser settings
Purpose: Enhanced user experience, product recommendations
3. How We Use Information
Order Processing
Process orders, arrange shipping, and provide after-sales service
User Experience Enhancement
Improve user experience and website functionality based on usage patterns
Marketing Communications
Send promotional information and offers (you can unsubscribe at any time)
Transactional Communications
Send order confirmations, shipping updates, and return confirmations
4. Data Sharing
We do not sell or rent your information. We only share data in the following circumstances:
Service Providers
Logistics, payment, and IT service providers we partner with
Examples: PayPal, Stripe, FedEx, DHL, USPS
Legal Requirements
When required by law, disclosure to government or law enforcement agencies
5. Data Security
We implement multiple security measures (such as SSL encryption) to protect your information from disclosure, misuse, or unauthorized access.
6. Your Rights
Access and Correction
Request access to, correction, or deletion of your personal information at any time
How to Exercise: Through account dashboard or contact support
Marketing Opt-out
Choose to opt out of marketing emails at any time
How to Exercise: Unsubscribe link in emails or contact support
Data Portability
Request a copy of your personal data in a structured format
How to Exercise: Contact support@soleviah.com
7. Contact Us
For data requests and privacy inquiries:
Email: support@soleviah.com
Response Time: 30 business days
Privacy Notice:
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
