Terms of Service for Soleviah
Effective: May 23, 2025
Last Updated: May 23, 2025
1. Binding Agreement
By using soleviah.com, you confirm that:
- You are at least 18 years old
- All provided information is accurate
- You accept our pricing errors correction policy
2. Order Conditions
Payment Failure
Orders auto-cancel in 24h
Contact: support@soleviah.com
Customs Duties
Buyer’s responsibility
Contact: Local customs office
3. Returns Policy
We want you to be satisfied with every shopping experience at Soleviah. Upon receiving your order, please inspect the items. If items are damaged or defective, please contact us immediately so we can resolve the issue.
3.1 Return Time Limit
- Returns must be initiated within 7 days from the date of order receipt
3.2 Return Conditions
Products must meet the following requirements:
- Remain in new, unused condition
- Original packaging, tags, and any included gifts must be intact
- All accessories and documentation must be included
3.3 Non-Returnable Items
We cannot accept returns for:
- Products that have been worn or used
- Items damaged due to personal reasons (scratches, stains, perfume residue, etc.)
- Personalized or customized products
3.4 Return Shipping
- Customers are responsible for return shipping costs
- Use trackable shipping methods when returning items
3.5 Return Process
Step 1: Email Request
Send return request to support@soleviah.com
Step 2: Include Documentation
Order number, payment proof, and product photos
Step 3: Review Process
Our team will review within 3 business days
Step 4: Return Item
Use provided RMA number for return
Step 5: Refund Processing
Processed within 3 business days after inspection
3.6 Important Notes
- Returns without prior approval will not be accepted
- We reserve the right to refuse returns that don’t comply with our policy
- Refunds will be issued to the original payment method
3.7 Quality Issues
For product quality problems:
- Contact support@soleviah.com immediately
- Provide order number, payment proof, and product photos
- Our team will provide appropriate solutions for quality-related returns
4. Intellectual Property
Product Images
Non-commercial use only
User Reviews
We retain publication rights
5. Dispute Resolution
First attempt: Mediation via support@soleviah.com
6. Policy Updates
We may revise terms with 15-day notice via:
- Website banner notification
- Registered user email alert
7. Contact Information
For all inquiries including returns and legal matters:
Email: support@soleviah.com
Legal Notice:
By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
