{"id":14,"date":"2025-06-03T12:44:05","date_gmt":"2025-06-03T19:44:05","guid":{"rendered":"https:\/\/soleviah.com\/?page_id=14"},"modified":"2025-06-30T20:28:12","modified_gmt":"2025-07-01T03:28:12","slug":"terms_condition","status":"publish","type":"page","link":"https:\/\/soleviah.com\/en\/terms_condition\/","title":{"rendered":"Terms &amp; Condition"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd5c26d e-flex e-con-boxed e-con e-parent\" data-id=\"dd5c26d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7ef921 elementor-widget elementor-widget-text-editor\" data-id=\"3f7ef921\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: center; color: #2c3e50; margin-bottom: 30px; font-size: 28px;\">Terms of Service for Soleviah<\/h1><div style=\"text-align: center; border-bottom: 1px solid #dee2e6; padding-bottom: 20px; margin-bottom: 30px;\"><p style=\"font-size: 16px;\"><strong>Effective:<\/strong> May 23, 2025<br \/><strong>Last Updated:<\/strong> May 23, 2025<\/p><\/div><h2 style=\"color: #2c3e50; border-left: 3px solid #2c3e50; padding-left: 15px; font-size: 22px;\">1. Binding Agreement<\/h2><p style=\"font-size: 16px; line-height: 1.6;\">By using <strong>soleviah.com<\/strong>, you confirm that:<\/p><ul style=\"padding-left: 20px; font-size: 16px; line-height: 1.6;\"><li style=\"margin-bottom: 8px;\">All provided information is accurate<\/li><li style=\"margin-bottom: 8px;\">You accept our pricing errors correction policy<\/li><\/ul><h2 style=\"color: #2c3e50; border-left: 3px solid #2c3e50; padding-left: 15px; font-size: 22px;\">2. Order Conditions<\/h2><p><!-- Order Conditions as Cards --><\/p><div style=\"margin: 20px 0;\"><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">Payment Failure<\/div><div style=\"font-size: 15px; line-height: 1.5; margin-bottom: 8px;\">Orders auto-cancel in 24h<\/div><div style=\"font-size: 14px; color: #6c757d;\"><strong>Contact:<\/strong> support@soleviah.com<\/div><\/div><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">Customs Duties<\/div><div style=\"font-size: 15px; line-height: 1.5; margin-bottom: 8px;\">Buyer&#8217;s responsibility<\/div><div style=\"font-size: 14px; color: #6c757d;\"><strong>Contact:<\/strong> Local customs office<\/div><\/div><\/div><h2 style=\"color: #2c3e50; border-left: 3px solid #2c3e50; padding-left: 15px; font-size: 22px;\">3. Returns Policy<\/h2><div style=\"background-color: #f8f9fa; border-left: 3px solid #6c757d; padding: 15px; margin: 20px 0; border-radius: 5px;\"><p style=\"margin: 0; font-style: italic; font-size: 16px; line-height: 1.6;\">We want you to be satisfied with every shopping experience at Soleviah. Upon receiving your order, please inspect the items. If items are damaged or defective, please contact us immediately so we can resolve the issue.<\/p><\/div><h3 style=\"color: #2c3e50; font-size: 18px;\">3.1 Return Time Limit<\/h3><ul style=\"font-size: 16px; line-height: 1.6;\"><li>Returns must be initiated within <strong>7 days<\/strong> from the date of order receipt<\/li><\/ul><h3 style=\"color: #2c3e50; font-size: 18px;\">3.2 Return Conditions<\/h3><p style=\"font-size: 16px; line-height: 1.6;\">Products must meet the following requirements:<\/p><ul style=\"padding-left: 20px; font-size: 16px; line-height: 1.6;\"><li style=\"margin-bottom: 8px;\">Remain in <strong>new, unused condition<\/strong><\/li><li style=\"margin-bottom: 8px;\"><strong>Original packaging<\/strong>, tags, and any included gifts must be intact<\/li><li style=\"margin-bottom: 8px;\">All accessories and documentation must be included<\/li><\/ul><h3 style=\"color: #2c3e50; font-size: 18px;\">3.3 Non-Returnable Items<\/h3><p style=\"font-size: 16px; line-height: 1.6;\">We <strong>cannot accept returns<\/strong> for:<\/p><ul style=\"padding-left: 20px; font-size: 16px; line-height: 1.6;\"><li style=\"margin-bottom: 8px;\">Products that have been worn or used<\/li><li style=\"margin-bottom: 8px;\">Items damaged due to personal reasons (scratches, stains, perfume residue, etc.)<\/li><li style=\"margin-bottom: 8px;\">Personalized or customized products<\/li><\/ul><h3 style=\"color: #2c3e50; font-size: 18px;\">3.4 Return Shipping<\/h3><ul style=\"font-size: 16px; line-height: 1.6;\"><li>Customers are responsible for return shipping costs<\/li><li>Use trackable shipping methods when returning items<\/li><li><div id=\"message-group-3949b492-29b8-48e1-9ae6-f604b27c9b3c\" class=\"GroupContainer-grQTmn jNEUNH fold\"><div class=\"ScrollBarContainer-eQVpyE hxOKnN GridContainer-dXkBYs cdUUbx fold\"><div id=\"message-922fc479-dfef-4541-a3b5-fac026b4f6ec\" class=\"MessageWrapper-haNQyn kjtaoz selected\"><div class=\"MessageContainer-cCZhjv gjLFJn message message-assistant\"><div class=\"ScrollBarContainer-eQVpyE hxOKnN MessageContentContainer-gVugAi bFEhph message-content-container\"><div class=\"block-wrapper\"><div class=\"markdown\"><p>If the product is damaged due to extrusion and collision during transportation, please email us (<a href=\"mailto:support@soleviah.com\">support@soleviah.com<\/a>) and we will provide you with a reasonable solution.<\/p><\/div><\/div><\/div><div class=\"MessageFooter-ckMFTN gLbLKF MessageFooter\">\u00a0<\/div><\/div><\/div><\/div><\/div><div class=\"GroupContainer-grQTmn jNEUNH fold\"><div class=\"ScrollBarContainer-eQVpyE hxOKnN GridContainer-dXkBYs cdUUbx fold\"><div id=\"message-3949b492-29b8-48e1-9ae6-f604b27c9b3c\" class=\"MessageWrapper-haNQyn kjtaoz selected\">\u00a0<\/div><\/div><\/div><\/li><\/ul><h3 style=\"color: #2c3e50; font-size: 18px;\">3.5 Return Process<\/h3><p><!-- Return Process Cards for Mobile --><\/p><div style=\"margin: 20px 0;\"><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">Step 1: Email Request<\/div><div style=\"font-size: 15px; line-height: 1.5;\">Send return request to support@soleviah.com<\/div><\/div><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">Step 2: Include Documentation<\/div><div style=\"font-size: 15px; line-height: 1.5;\">Order number, payment proof, and product photos<\/div><\/div><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">Step 3: Review Process<\/div><div style=\"font-size: 15px; line-height: 1.5;\">Our team will review within 3 business days<\/div><\/div><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">Step 4: Return Item<\/div><div style=\"font-size: 15px; line-height: 1.5;\">Use provided RMA number for return<\/div><\/div><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">Step 5: Refund Processing<\/div><div style=\"font-size: 15px; line-height: 1.5;\">Processed within 3 business days after inspection<\/div><\/div><\/div><h3 style=\"color: #2c3e50; font-size: 18px;\">3.6 Important Notes<\/h3><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; border-radius: 5px; margin: 15px 0;\"><ul style=\"margin: 0; font-size: 16px; line-height: 1.6;\"><li style=\"margin-bottom: 8px;\">Returns without prior approval will <strong>not be accepted<\/strong><\/li><li style=\"margin-bottom: 8px;\">We reserve the right to refuse returns that don&#8217;t comply with our policy<\/li><li style=\"margin-bottom: 8px;\">Refunds will be issued to the <strong>original payment method<\/strong><\/li><\/ul><\/div><h3 style=\"color: #2c3e50; font-size: 18px;\">3.7 Quality Issues<\/h3><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; border-radius: 5px; margin: 15px 0;\"><p style=\"font-size: 16px; line-height: 1.6;\"><strong>For product quality problems:<\/strong><\/p><ul style=\"font-size: 16px; line-height: 1.6;\"><li>Contact <strong>support@soleviah.com<\/strong> immediately<\/li><li>Provide order number, payment proof, and product photos<\/li><li>Our team will provide appropriate solutions for quality-related returns<\/li><\/ul><\/div><h2 style=\"color: #2c3e50; border-left: 3px solid #2c3e50; padding-left: 15px; font-size: 22px;\">4. Intellectual Property<\/h2><p><!-- IP Information as cards for better mobile display --><\/p><div style=\"margin: 20px 0;\"><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">Product Images<\/div><div style=\"font-size: 15px; line-height: 1.5;\">Non-commercial use only<\/div><\/div><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 15px; margin-bottom: 15px; border-radius: 5px;\"><div style=\"font-weight: bold; color: #2c3e50; margin-bottom: 8px; font-size: 16px;\">User Reviews<\/div><div style=\"font-size: 15px; line-height: 1.5;\">We retain publication rights<\/div><\/div><\/div><h2 style=\"color: #2c3e50; border-left: 3px solid #2c3e50; padding-left: 15px; font-size: 22px;\">5. Dispute Resolution<\/h2><p style=\"font-size: 16px; line-height: 1.6;\"><strong>First attempt:<\/strong> Mediation via support@soleviah.com<\/p><h2 style=\"color: #2c3e50; border-left: 3px solid #2c3e50; padding-left: 15px; font-size: 22px;\">6. Policy Updates<\/h2><p style=\"font-size: 16px; line-height: 1.6;\">We may revise terms with <strong>15-day notice<\/strong> via:<\/p><ul style=\"font-size: 16px; line-height: 1.6;\"><li>Website banner notification<\/li><li>Registered user email alert<\/li><\/ul><h2 style=\"color: #2c3e50; border-left: 3px solid #2c3e50; padding-left: 15px; font-size: 22px;\">7. Contact Information<\/h2><div style=\"background-color: #f8f9fa; border: 1px solid #dee2e6; padding: 20px; border-radius: 5px; text-align: center; margin: 20px 0;\"><p style=\"margin: 0; font-size: 18px;\"><strong>For all inquiries including returns and legal matters:<\/strong><\/p><p style=\"margin: 10px 0 0 0; font-size: 16px;\"><strong>Email:<\/strong> <a style=\"color: #2c3e50; text-decoration: none;\" href=\"mailto:support@soleviah.com\">support@soleviah.com<\/a><\/p><\/div><div style=\"background-color: #2c3e50; color: white; padding: 20px; text-align: center; border-radius: 5px; margin: 30px 0;\"><p style=\"margin: 0; font-weight: bold; font-size: 16px;\">Legal Notice:<\/p><p style=\"margin: 10px 0 0 0; font-size: 15px; line-height: 1.6;\">By continuing to use our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms of Service for Soleviah Effective: May 23, 2025Last Updated: May 23, 2025 1. Binding Agreement By using soleviah.com, you confirm that: All provided information is accurate You accept our pricing errors correction policy 2. Order Conditions Payment FailureOrders auto-cancel in 24hContact: support@soleviah.comCustoms DutiesBuyer&#8217;s responsibilityContact: Local customs office 3. Returns Policy We want you to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/soleviah.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soleviah.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soleviah.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soleviah.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soleviah.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":15,"href":"https:\/\/soleviah.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":12123,"href":"https:\/\/soleviah.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/12123"}],"wp:attachment":[{"href":"https:\/\/soleviah.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}